Please review this policy carefully to understand how Fintrix operates and how we handle information, services and website usage.
Fintrix is committed to addressing customer concerns and providing an appropriate channel for submitting complaints or grievances.
Customers may submit their concern through the contact information provided on the Fintrix website.
To help us investigate a concern, please provide relevant information such as your name, contact details, reference number where applicable and a clear description of the issue.
Complaints will be reviewed based on the information available and the nature of the issue raised.
We aim to respond to grievances within a reasonable period, subject to the complexity of the matter and any applicable requirements.
Where applicable, unresolved concerns may be escalated through the designated grievance mechanism associated with the relevant service provider or financial institution.
Please use the official contact details provided on the Fintrix website to submit a grievance.
