Please review this policy carefully to understand how Fintrix operates and how we handle information, services and website usage.
This policy explains the general approach of Fintrix regarding cancellations, refunds and related requests.
The applicability of cancellation or refund provisions depends on the specific service, transaction and terms applicable to that service.
Submitting a loan enquiry through the website does not itself constitute a purchase of a loan product. Any fees, charges or payment obligations, where applicable, will be governed by the relevant product or service terms.
Where cancellation is available, users may contact Fintrix through the applicable support channel and provide the required transaction or request details.
Where a refund is applicable, the amount and processing timeline will depend on the relevant transaction terms and payment method.
Certain charges may be non-refundable where expressly identified in the applicable terms or where services have already been provided.
For cancellation or refund-related questions, please contact our support team with the relevant details.
